Privacy Policy
Last Modified: June, 2023
Privacy policy
This Privacy Policy states how fivenatural.com uses, stores and shares personal information that may be collected on www.fivenatural.com. In regards to how your information is stored, and how you may update your personal information.
By visiting www.fivenatural.com from a mobile device, tablet or desktop computer, you consent to the collection, use and disclosure of your personal information in accordance with the terms and conditions of this Privacy Policy.
Collection And Use Of Personal Information Provided
Fivenatural.com (and our service providers, as described below) may collect and use your personal information for the following purposes:
- Online order fulfillment.
- To make your shopping experience pleasant, unique and efficient based on your needs and preferences.
- For promotions and services that are relevant to you.
- To assist in making our marketing efforts more efficient.
- To audit the usage and performance of the Site and our systems.
How We Collect Your Personal Information
Information Collected Directly From You
You can visit and browse www.fivenatural.com without entering any of your private or personal information. However, if you do make a purchase from our e-commerce store, we will ask to obtain the personal information that’s required to fulfill your order, to communicate with you about your order and to provide our customer care team with your contact information to provide you with any necessary updates. In order for us to provide you with a seamless shopping experience and access to our promotional offers and features, we will ask to collect specific personal information from you. However, your credit card information will not be stored on file for future use, instead when you complete a purchase, we use your credit card number to obtain a secret token - a special random string of letters and numbers - from the credit card payment provider. Then, when you want to make your next purchase, instead of sending your credit card number to the credit card payment provider, we send the secret token. Just like all of our other financial transactions, this communication is set up to take place over a secure, encrypted communication line. We may use third party freight providers to deliver your purchases, and accordingly we share your name, phone number, email address and shipping address with such providers for the purposes of completing your delivery. To improve your shopping experience, Site use and marketing efficiency, we’ll collect your purchase history, personal preference information (such as specific brands, products, flavours, size, quantity, etc.) and any demographic information that you provide to us (such as age, gender etc.). This information may also be used to analyze our Site use and improve our marketing efforts. Your personal information may be collected and/or displayed with user-generated content on our Site, such as product reviews, ratings and wish-lists.
Information Collected Automatically
Like most websites, we automatically collect and store information about your visit to www.fivenatural.com, which includes the pages and materials you view, the searches and purchases you make, links you click and other actions you take on our site. We also collect standard information that your browser sends to every website you visit, such as your IP address, your geographic location, your browser type and capabilities, your operating system, the date and time you access our Site, session information (such as page response times) and the website that linked you to our Site. We may collect non-personal information for statistical purposes about the use of our Site. This information is intended to help us determine which areas of our Site are most popular, so we can make appropriate improvements to enhance your visit. All collective information is subject to this Privacy Policy.
Use Of Cookies
On our Site and in our emails and advertisements, we use cookies and other similar technologies. Cookies are small data files that your internet browser stores on your hard disk or in your browser’s memory, which allows us to remember you and the details about your visit to our Site. Cookies enable you to select and place products in our shopping cart and allow you to complete a purchase on our Site. Cookies also make it easier for you to navigate our Site by storing an encrypted link to your account information. This is intended to enhance your shopping experience so that you aren’t required to enter your personal information or preferences more than once. We don’t store your personal information in a cookie. When you leave our Site, we terminate our interaction with the cookie, which instead stores the information on your own personal computer or mobile device.
If you choose to decline cookies, you may not be able to access or use some portions and features of our Site, which may not result in the best shopping experience possible. You may occasionally get cookies from our business partners (including advertisers, tracking utilities, and partner programs on our Site, such as the Google Trusted Stores program) or other third parties with links on our Site. While this is a standard practice in the online retail industry, Fivenatural.com.ca has no control or access to these cookies and our Privacy Policy does not cover the use of cookies or other technologies by third parties. When you “subscribe to email” you can choose to opt-in to receiving promotional emails from us. Similar to most e-commerce sites, we include software code in our emails to monitor whether or not you opened the email, whether you’ve clicked on the images or links in the email and whether your computer or mobile device is capable of receiving HTML-based email. You may opt out from email and mobile programs, as described below under “Opting Out”.
Disclosure And External Use Of Your Personal Information
Aside from what has been described in this Privacy Policy, your personal information will not be stored or shared with third parties without your consent, unless where otherwise permitted or required by law.
Service Providers
We contract with other companies to provide services on our behalf, such as shipping and fulfilling orders, processing payments, hosting on our website and product review pages. We also partner with third parties to send out information or promotional offers, tailor our site and email content, provide customer service, analyze Site data and serve or manage ads. Some of these companies collect and store information on our behalf as part of their services. We may also provide them with elements of your personal information that they require to deliver their services efficiently. These companies are prohibited from using your personal information for any other purpose.
Partner Programs And Companies
On occasion, we may partner with companies that, in conjunction with trusted store or similar programs, subscription services, rewards programs or other membership programs, require that we disclose personal information or purchasing information about their members who visit our Site (for example, to obtain purchase protection or to earn points or discounts for purchases made on our Site through links from the partner site). We will disclose your personal information to the partner companies only when you consent to that disclosure, including consent implied by your agreement to the applicable membership or participation rules as necessary to support your membership in these programs.
Contest And Promotional Sweepstakes Winners
We may publicly disclose personal information, such as the name, city and state or province of contest or sweepstakes winners.
Opting Out Of Correspondence, Accessing And Editing Your Personal Information
You may unsubscribe at any time from our email programs by clicking on the “unsubscribe” link included at the bottom of every email message. You may also send an email request to unsubscribe to support@fivenatural.com. We reserve the right to send you service announcements or similar administrative messages (for example, if we temporarily require the suspension of our Site for maintenance), without offering you the opportunity to opt out of receiving them. Furthermore, because we are required to communicate with you about orders that you’ve placed, you cannot opt out of receiving emails that pertain to your orders. However, you may opt out at any time from receiving direct email such as newsletters or promotions by sending a request to support@fivenatural.com. You may access and edit your personal information, including your email address and whether or not you wish to receive promotional emails in the “Your Account” page of our Site. You may opt out of a specific mobile messaging campaign by replying to the promotional text with the word “stop”. Text “stop all” to opt out of all mobile messaging. If you wish to cancel your account, please contact us at support@fivenatural.com. If you choose to store your credit card information in your account, it will be erased upon cancellation of your account. All other information that we’ve collected before the cancellation (such as your name and email address) may continue to be stored and used in accordance with the terms of this Privacy Policy. You may also make requests pertaining to your personal information, such as requests to access information or to update or correct inaccurate information by emailing us at support@fivenatural.com
Measures To Keep Your Information Secure
The security of your personal information is a priority to us. We maintain industry-standard electronic, physical and procedural safeguards, such as encryption technology and firewalls to protect your personal details and information. However, no method of transmission over the Internet and no method of electronic storage is guaranteed to be 100% secure at all times. As a result, and despite our best efforts, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at support@fivenatural.com The transmission of sensitive information, such as your credit card information, that is collected is encrypted using secure socket layer technology (SSL). If you choose to use a third-party payment system, such as Paypal, to complete your payment, that third party’s privacy policy and security practices will be in effect and apply to the personal information collected in connection with that purchase and payment. If you create an account on our Site, you may be asked to choose a password to protect your account and to keep your information secure. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and accept the full responsibility for all activities that occur under your password or account.
Links To Other Sites From Third Parties
Our Site contains links to other third-party websites. These third-party websites may link back to our Site. If you visited our Site through a link, banner or other form of advertisement on another site, then that site may be collecting information from users who click on the banner, link or advertisement. It’s recommended that you review the privacy policies on those sites to see what information is collected and how it is used. We are not responsible and cannot control the privacy practices of any other website or for any information you submit to, or that is collected by a third-party website.
Governing Law; Visitors Residing Outside Canada
This Privacy Policy and the privacy practices of the Site will be subject exclusively to the laws of the province of Ontario within Canada, without regard to its conflict of law principles. If you reside outside of Canada, by using our Site, you’re responsible for compliance with local laws. You agree to consent to the collection, transfer, storage and use of your personal information in Canada in accordance with the information stated in this Privacy Policy.
Changes To Privacy Policy
We reserve the right to update our Privacy Policy on occasion. When we do, we will update the “Last Modified” date stated at the top of this Privacy Policy. We encourage you to check this page for any updates before you use the Site.
How To Contact Us With Privacy Questions
If you have any questions or concerns about our privacy practices or this Privacy Policy, you can email us at: support@fivenatural.com